Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
Launch offer!! Free Shipping on all Orders
SHIPPING P0LICY |
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Platform fee is levied by The Fairytale to sustain the efficient operations and continuous improvement of the platform, for a hassle-free app experience.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
Shipping fee is charged towards providing delivery and post order services excluding returns.
Shipping is a value-added service charge levied under one of the following circumstances:
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
We always strive to provide the best experience to our customers. However, very rarely, there are some accounts that misuse our customer-friendly return service. These accounts typically return more items compared to an average user or frequently choose to not accept their shipments. The Fairytale reserves the rights to levy shipping fee on customers whose return rates are higher than average and are not adhering to the liberal returns service.
Please tap on “My Orders” section under main menu of App/Website to check your order status.
You can find out if The Fairytale delivers to your PIN Code using the courier serviceability tool available on the product page or on the checkout page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
All orders placed on The Fairytale are dispatched through our carrier partner Shiprocket.
No. At this point, The Fairytale delivers products only within India.
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area Pin code is serviceable, you will receive a communication from our end.
Kindly reach out to us for pilferage within 72 hours of delivery, failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if you fall in any of the scenarios stated below:
In case of a component missing from a multi-component item, only exchange return option would be provided basis serviceability and product type
Cancellations and Modifications
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
Yes, You can modify the shipping address of your order before we have processed (packed) it, by contacting customer support.
Tap on “My Orders” section under the main menu of your Website and then select the item or order you want to cancel
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
Returns and Exchange
The Fairytale returns and exchange policy gives you an option to return or exchange items purchased on The Fairytale for any reason within the specified return/exchange period (check product details page for the same). Returns will be picked from the same address where the product is delivered. Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, make sure that the item returning meets all the return criteria. In the cases of refund for return, refund will be initiated after the product has been received at our warehouse and has passed a quality check. A video will be made for the same and uploaded online for proof of package received. If the picked up product does not pass the quality check, we shall not initiate a refund. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item (or any other issue which arose due to mistake by The Fairytale), you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, a new delivery representative will deliver the new item to you after the original order has been collected and reached the warehouse. Please note that we offer you an option to exchange items purchased by you on The Fairytale for same or different sizes of same style or for any other item of the same or different value from The Fairytale within the specified exchange period subject to your address being serviceable for an exchange.
Note: Exchange/Replacement will be delivered at the same address where the original product was delivered. In case you wish to receive an exchange to a new address, we recommend returning the item for a refund and placing a new order with the new address.
6) Exchanges are only allowed for pin codes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
10) The Fairytale shall reserve the right to restrict exchange of the items purchased on The Fairytale if customer in any way breaches or misuse this policy, as determined in The Fairytale sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) The Fairytale will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, The Fairytale would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, make sure you share with us the image of the courier receipt and it validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, there will be no refund and no replacement.
To return a product to The Fairytale, please follow these steps:
You can return products purchased from The Fairytale within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.
If you would like to exchange products purchased from The Fairytale, please follow below mentioned steps:
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Customer Support.
After the refund has been initiated by The Fairytale as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
Please note, The Fairytale initiates the refund after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a The Fairytale warehouse. In case of any refund discrepancies, The Fairytale may at its sole discretion, request you to share with us a screenshot of your bank statement.
If you are returning multiple products from a single order at the same time, then, you will receive same Return ID via e-mail for all items. If you are returning multiple products from a single order but at different times, then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pickup the products from the pickup address.
Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on Website. Please note that you will be charged for reverse shipping if you create a return/replacement on The Fairytale.
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on Website. The courier bill/receipt should satisfy the following conditions for successful processing:
**NOTE: For all returns/replacement, the customer will be charged a reverse shipping charge which will be deducted from their paid amount during refund processing.
**In case the return/replacement is being made due to the delivered order being defected or due to a mismatch of size made by The Fairytale, there will be no reverse shipping charge. However, the same has to be proved with either snapshot/video of the package being opened within first 48 hours of the order being delivered.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
You can send the return to the address below:
The Fairytale,
3rd Floor, 880/2, Shri Ram Market,
Nyay Khand 2,Kala Patthar Road,
Indirapuram, Ghaziabad,
Uttar Pradesh- 201014
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and The Fairytale assumes no liability in this regard. For more details, please call our customer care.
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
NOTE: In the cases where the customer is eligible for the refund, for all prepaid orders made on website, the refund will go back to the original payment method. For all cash on delivery orders, please contact our customer support and provide a UPI ID or bank account number for the refund to process. Please note all refunds will be made after deducting the shipping and reverse shipping charges and will only be processed once the product has reached the warehouse and has passed quality check.
Payments
We support the following payment options at The Fairytale:
The Fairytale's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 4,999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
Further, the COD limit for any user may get decreased to any amount deemed acceptable by The Fairytale basis on order rejection percentage and can be reset to Rs.4,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
Effective September 20, 2023, we will no longer be able to accept Rs. 2,000 currency notes for Cash on Delivery (COD) orders, in compliance with the guidelines provided by the Reserve Bank of India on May 19, 2023.
As per the RBI laid guidelines, The Fairytale is not accepting Rs. 2000 notes for COD, effective September 20, 2023.
Instead, you can choose a UPI method of payment or use alternate currency notes to make the payment.
In case you are unable to arrange for an alternate currency, please consider rescheduling your delivery. Request the Delivery agent to reattempt the delivery.
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
The Fairytale reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.
We apply a small fee for Cash/Pay on Delivery orders towards the handling costs of such orders.
The COD fee is non-refundable in case of an unlikely event of cancellation (partial or full) or return of the order. Please note that the order value considered for refunds is calculated after all discounts, VAT/ GST, or any other applicable charges have been applied.
EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks:
This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.
Add the desired products to your The Fairytale shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps:
The order will be confirmed and shipped on successful payment.
EMI is available for all products on The Fairytale. Also, the payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page.
The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or shipping fees charged on any EMI transactions.
Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.
Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances. In case the paid amount is not converted to EMI within 7 days then contact your card issuing bank.
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
1) GST applicability:
(a) For a product,
(i) if the fulfillment is done on or after July 1st, 2017 and
(ii) if the order is placed before 15th November, 2019, and,
then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on The Fairytale platform shall be inclusive of all taxes, including GST.
2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example
(i) Apparel/Clothing: Max 12%
(ii) Accessories/Other Categories: Max 28%
3) On and from 15th November, 2019, the discounted prices displayed on the The Fairytale platform shall be inclusive of all taxes.
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under The Fairytale shipping policy.
In our journey to provide best-in-class shopping experience to its customers, The Fairytale may undertake various tests and experiments from time to time. These could result in some deviations from normal for a small set of users for a limited window of time, depending on multiple factors in their purchase history and may affect the charges levied.
The Fairytale Credit
You may add money in The Fairytale Credit in following ways -
You need to sign-in your Account in The Fairytale App or Website and go to your profile. There, in the The Fairytale Credit tab, you shall be able to see the The Fairytale Credit Balance amount.
You shall be able to use The Fairytale Credit as a Payment method available at the checkout.
You may not redeem The Fairytale Credit for Cash. The Fairytale Credit is also not allowed to be transferred to Bank, Wallets or other users accounts.
The Fairytale Credit can only be used to purchase products at The Fairytale Website. It cannot be used to purchase or pay for anything on other ecommerce websites/apps.
No, The Fairytale Credit does not require a The Fairytale Account.
The Fairytale Credit cannot be transferred to other The Fairytale users accounts. It can also not be used to pay for purchased being made by other The Fairytale Account users.
The Fairytale Credit account may be suspended or closed if your The Fairytale Account is suspected of not meeting the policy guidelines.
Your The Fairytale Credit account is still active, you may reset your The Fairytale Account password or take help of customer care team to gain access to your The Fairytale Account.
Your The Fairytale Credit account stays active, however please note that every credit transaction into The Fairytale Credit comes with an expiry time, at which a part or full amount from your The Fairytale Credit will expire.
You need to protect your The Fairytale Account. If someone gets unauthorized access to your The Fairytale Account, they may use your The Fairytale Credit to purchase products at The Fairytale on your behalf without your knowledge.
The refunded amount of these returned items shall be added to your The Fairytale Credit.
Yes, you may use other payment methods available to pay along with The Fairytale Credit. However, the money shall be deducted from The Fairytale Credit first and the remaining amount can be paid through other available online payment methods.
If you have balance in your The Fairytale Credit, then that will be used first. The remaining amount, if any, might be paid through other available online payment methods.
If user has The Fairytale Credit balance, then it is up to the user to use it, however if The Fairytale Credit is being used then the order value will first be taken from The Fairytale Credit and the remaining order value, if any, shall be paid by other available online payment method.
There are no maintenance charges for keeping The Fairytale Credit Balance.
The Fairytale Credit has maximum expiry time of 1 year for refunds and top ups. For each credit to The Fairytale Credit, you shall see a corresponding expiry date for the balance. Please ensure that you use the amount before expiry, after that it shall lapse.
There is no minimum amount to keep in The Fairytale Credit. It can go upto 0.00 as well.
THE FAIRYTALE: TERMS OF USE
Welcome to The Fairytale. This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of The Fairytale marketplace platform - www.TheFairytale.in (hereinafter referred to as "Platform")
The Platform is owned by The Fairytale, having its registered office at 3rd Floor, 880/2, Shri Ram Market, Nyay Khand 2, Kala Patthar Road, Indirapura, Ghazibad, Uttar Pradesh-201014, India.
Your use of the The Fairytale and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the The Fairytale including the applicable policies which are incorporated herein by way of reference. By mere use of the The Fairytale, You shall be contracting with The Fairytale, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with The Fairytale.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term "The Fairytale","We","Us","Our" shall mean The Fairytale Designs Private Limited and its affiliates.
When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by The Fairytale Policies including but not limited to Privacy Policy as amended from time to time.
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or not in accordance with this Terms of Use, We shall have the right to indefinitely suspend or terminate or block Your access on the Platform.
If there is reason to believe that there is likely to be a breach of security or misuse of Your account, We may request You to change the password or we may suspend Your account without any liability to The Fairytale, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.
In the event of a device being associated with multiple logins or sign ups, as a measure to enhance customer's security and privacy as well as safeguarding your sensitive information for any potential risks, The Fairytale sometimes consider moderating users and their association with devices while using the The Fairytale website.
Your mobile phone number is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through an OTP verification. You agree that The Fairytale shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Platform. You agree to immediately notify The Fairytale of any unauthorized use/breach of your password or account.
If You share or allow others to have access to Your account on the Platform ("Account"), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information, You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.
If You have not accessed Platform for a period of 2 (two) Years, Your data (including transactional data) will be deleted from Our record and You will not be able to access such data.
The Fairytale provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original merchandise such as clothing and accessories from our brand. The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are found on the FAQ tab on the Platform and all of which are incorporated here by reference). It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and The Fairytale assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and The Fairytale assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.
The Fairytale does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
The Users utilize to meet and interact with one another for their transactions on the Platform. The Fairytale is not and cannot be a party to or control in any manner any transaction between the The Fairytale's Users. Henceforward:
You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated content and The Fairytale has no control over such third party user generated content as The Fairytale is merely an intermediary for the purposes of this Terms of Use. Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide.
You may use information on the products and services purposely made available on the Platform for downloading, provided that You
All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, The Fairytale does not warrant that: Platform will be constantly available, or available at all or The information on Platform is complete, true, accurate or non-misleading.
All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
Payment Facility for Buyers:
Compliance with Laws:
Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and The Fairytale Platform.
Buyer's arrangement with Issuing Bank:
All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
You agree, understand and acknowledge that The Fairytale is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that The Fairytale is only a facilitator and is not and cannot be a party to or control in any manner any transactions on The Fairytale.
You shall indemnify and hold harmless The Fairytale, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Platform is controlled and operated by The Fairytale and products are sold by respective Sellers. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on The Fairytale is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other The Fairytale or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.
In no event shall The Fairytale be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
The Fairytale may suspend or terminate your use of the The Fairytale or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until The Fairytale chooses to terminate them.
Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. The Fairytale make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India do so on their own initiative and The Fairytale is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Uttar Pradesh. The place of jurisdiction shall be exclusively in Uttar Pradesh.
At The Fairytale, we are committed towards ensuring that disputes between Sellers and us are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that You wish to contact The Fairytale, You reach out to customer support at 08076148096 or access help center at https://www.TheFairytale.in/contactus
You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through The Fairytale. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on Platform vest with The Fairytale nor shall The Fairytale have any obligations or liabilities in respect of any transactions on Platform.
Delivery Related - User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to The Fairytale within 3 days from the alleged date of delivery of product reflecting on the The Fairytale portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. The Fairytale disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 3 days from the alleged date of delivery of product reflecting on the The Fairytale portal.
You understand that, in the event selected products in your cart is out of the inventory, The Fairytale is not liable to provide the product to you since it is not in stock anymore.
Subject to the Terms of Use and the below terms and conditions, The Fairytale may levy a charge on all low value orders on the The Fairytale Platform, as detailed in FAQ (https://www.TheFairytale.in/faqs) and for cases provided under point 5 below.
THE FAIRYTALE PRIVACY COMMITMENT
We are the The Fairytale, When you shop with us or use one of our services, you trust us with your information. Protecting personal data and your privacy is of the greatest priority for the The Fairytale.
It is important to us to give you clear and transparent information about the personal data we collect, why it is needed, how it is used and your rights over it.
THE FAIRYTALE PERSONAL DATA HANDLING IN BRIEF
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